Client Advocacy Intake Specialist
Kansas City, MO
Full Time
Entry Level
Join the Team at Bell Law, LLC!
Are you ready to make a real difference? Are you curious about how to protect people from unfair
consumer practices? If building relationships and being on the phone with people seeking meaningful
solutions to everyday struggles including identity theft, protecting active-duty military, elder abuse and
fraud excites you then keep reading. We’re looking for a Client Advocacy Intake Specialist who is
passionate about pursuing justice in the face of insurmountable obstacles. At Bell Law we transform the
human story from victimization to empowerment.
Would you describe yourself as:
contact for all clients seeking legal assistance. You will handle inquiries and nurture relationships to
build a strong pipeline of meaningful case work. Using independent judgement and what we teach you
about our historical success in lawsuits, you will have an opportunity to present your findings directly to
our team of attorneys. Our advocates are passionate about justice and thrive on getting to know each of
our potential clients' hardships to develop solutions!
Key Responsibilities:
Requirements:
to hear from you! We offer a collaborative, supportive work environment where your ideas matter;
opportunities for growth and learning, including lunch and learns to keep your skills sharp; and a chance
to be part of a team that truly makes a difference in the community. Ready to make your mark? Check
out our website at bell-law-kc.com to learn more.
At Bell Law, we celebrate, support, and thrive on inclusion for the benefit of our associates, our partners, and our
clients. Bell Law is committed to the principle of equal employment opportunity for all associates and to providing
associates with a work environment free of discrimination and harassment. All employment decisions at Bell Law
are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
Are you ready to make a real difference? Are you curious about how to protect people from unfair
consumer practices? If building relationships and being on the phone with people seeking meaningful
solutions to everyday struggles including identity theft, protecting active-duty military, elder abuse and
fraud excites you then keep reading. We’re looking for a Client Advocacy Intake Specialist who is
passionate about pursuing justice in the face of insurmountable obstacles. At Bell Law we transform the
human story from victimization to empowerment.
Would you describe yourself as:
- Welcoming, compassionate and energetic?
- Do you love getting to know new people and chatting on the phone?
- Do you have a detective mentality?
- Would people describe you as having a natural intuition?
contact for all clients seeking legal assistance. You will handle inquiries and nurture relationships to
build a strong pipeline of meaningful case work. Using independent judgement and what we teach you
about our historical success in lawsuits, you will have an opportunity to present your findings directly to
our team of attorneys. Our advocates are passionate about justice and thrive on getting to know each of
our potential clients' hardships to develop solutions!
Key Responsibilities:
- Client Interaction:
- Serve as initial point of contact for clients and potential cases
- Ability to analyze client situations, by using historical lawsuits and successes
- Take prompt effective action to address client follow up, using independent judgment and discretion
- Nurture client relationships to create highest quality potential pipeline
- Organization
- Maintain strict organization for timely case outcomes and uphold confidentiality of sensitive client information
- Have the ability to develop processes and reporting in a cloud-based management tool and intake systems
- Follow Up
- Take prompt and effective action daily on all client leads
- Communicate persistently while maintaining a nurturing approach and developing solid relationships
- Process Improvements & Initiatives
- Work alongside Director of Operations on strategic campaigns, creating new reports and innovative client communications
Requirements:
- Bachelor's degree from an accredited institution
- Customer service background preferred but not mandatory
- Excellent verbal, written, analytical, and organizational skills
- Detail oriented and organized to handle multiple tasks and deadlines
- Ability to identify, meet and follow through with client needs and requests
- Must be a goal-oriented team player and enjoy being part of a team
- Able to work independently with minimal to no supervision
- Must be highly flexible and confidential with all client and firm matters
- Ability to build and maintain strong client relationships through excellent service
- Generously subsidized company-sponsored medical, dental, vision and 401k benefits
- Casual Office Attire
- Free parking
- Pet-friendly and flexible working office environment
- Progressive AI tools available to you such as Co-Counsel and Claude
- Responsible Paid Time Off
to hear from you! We offer a collaborative, supportive work environment where your ideas matter;
opportunities for growth and learning, including lunch and learns to keep your skills sharp; and a chance
to be part of a team that truly makes a difference in the community. Ready to make your mark? Check
out our website at bell-law-kc.com to learn more.
At Bell Law, we celebrate, support, and thrive on inclusion for the benefit of our associates, our partners, and our
clients. Bell Law is committed to the principle of equal employment opportunity for all associates and to providing
associates with a work environment free of discrimination and harassment. All employment decisions at Bell Law
are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
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